Our luxury newborn gifts and essentials are designed in the UK and made in Europe. Every single teddy is handmade. For this reason, we kindly ask you to accept up to 10 working days (2 calendar weeks) to complete all orders including our signature soft toy teddy, ready for shipping.
You will be notified by email as soon as your order is made and has been dispatched.
We ship all our product using Royal Mail 2nd Class. Deliveries across the UK is free of charge for orders over £50 and can take between 2 – 3 business days.
Sending in and around the EU incurs an additional delivery charge at checkout and can take 3 – 5 business days.
Orders to the rest of the world may take up to 10 working days and incurs an additional delivery charge at checkout as well. It is the responsibility of the customer to pay any import duty and tax charges if incurred.
Our sole aim as a company is to make sure you are satisfied with your purchase.
However, if you are unhappy or would like to return your gift you have 14 days of receipt of your email to apply for a refund.
Postage costs for returns are down to the buyer, which will be deducted at the time of the refund.
Unfortunately, we cannot refund any international purchases.
Items must be in a perfect condition at the point of return, unworn and in their original packaging.
If in the unlikely event your gift arrives faulty, we will, of course, provide a full refund once the goods are returned to us.
We strongly advise you to use a secure postal method for all returns, as we cannot refund or exchange for items not received.
Unless specified, we are unable to provide refunds for sale items.
Terms and Conditions
1.Agreement to Terms & Conditions
1.1.Throughout the site, the terms “we”, “us” and “our” refer to Charlotte Mathieu.
Charlotte Mathieu is a company registered in the UK (registration number: 10125332).
This website (www.charlotte-mathieu.com) is owned and operated by Charlotte Mathieu Ltd.
1.2.By accessing our website you agree to all our Terms and Conditions set out below.
2.1.We reserve the right to refuse service to anyone for any reason at any time.
2.2.You agree not to exploit any use, access or contact on the website without written permission by us.
2.3.You agree not to exploit any use, access or contact on the website without written permission by us.
3.Intellectual Property Rights
3.1.All intellectual property rights (text, graphics, photographs and other images, videos, sound and logo) are owned by us and are for Charlotte Mathieu use only.
3.2.If you were to create a link to this website and we wish to have it removed, we reserve the right to ask you to do so.
4.1.To register on our website you must be at least 18 years of age. If you are under this age, please note that you are liable to pay for such order and be held responsible for your order.
4.2.You are solely responsible for the confidentiality of your account and password. We will not be held liable for any loss or damage that may result from your failure.
5.Modifications on the Website
5.1.We reserve the right to modify or discontinue the website at any time without notice.
5.2.We have made every effort to display as accurately as possible the colours and images of our products that appear on this website. We cannot guarantee that your computer monitor's display of any colour will be accurate.
6.1.We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice.
7.1.All UK orders are dispatched using Royal Mail 2nd Class.
International orders will be dispatched with Royal Mail International Tracked and Signed service or the closest alternative for countries where this service is not available.
7.2.You will not hold us responsible for any delays, outside our control, which relates to the delivery of parcels.
7.3.It is your responsibility to report all undelivered or lost purchases online within 7 days at firstname.lastname@example.org.
In case of an undelivered or lost purchase, it is the customer’s responsibility to comply with Royal Mail's claim compensation process or our process. Failure to comply with this process will result in no credit being made in respect of such undelivered purchases.
7.4.You must update your address details in time if you change address, to ensure that your purchase is always sent out to the right address.
We are committed to keeping our buyers privacy at the forefront of our policies, and will never share personal information with a third party.
**Please note: the 20% discount code mentioned by our customer's testimonial video is only available until 31.October 2017**